Shipping
We provide two types of fully tracked delivery services to suit your needs:
- Tracked 48 Service – This option is designed for standard delivery and typically delivers your order within 48 hours after disptach. It offers complete tracking capabilities, so you can monitor the progress of your package from dispatch to arrival. The cost for this service is £3.95.
- Tracked 24 Service – For faster delivery, choose our Tracked 24 option. This service aims to deliver your order within 24 hours after disptch, allowing for a quicker turnaround. Like the Tracked 48, it also includes comprehensive tracking features, keeping you updated on the status of your shipment every step of the way. The cost for this expedited service is £5.95.
Both options provide peace of mind with end-to-end tracking, so you can feel confident about the arrival of your package.
Kindly note that the delivery times provided by Royal Mail are approximate and may sometimes exceed the expected timeframe. Once your order has been dispatched, we have no control over the delivery process, and we apologise in advance if there are any delays on Royal Mail's end.
Your dispatch email will contain a unique tracking link from Royal Mail, which you can use to follow your parcel's progress as it moves through their network. This tracking service keeps you informed every step of the way until your package is successfully delivered to you.
- Please be aware that all orders are shipped via Royal Mail using your selected service, and the estimated delivery times provided by Royal Mail apply once your order has been dispatched by us. Our dispatch process usually takes up to 3 working days, but during peak periods or holidays, it may occasionally be longer.
- For 1st Class fully tracked service, you can typically expect delivery within 2 working days from the dispatch date. If you opt for the 2nd Class fully tracked service, your order will typically be delivered within 3-5 working days from the day it is dispatched.
- Orders eligible for Free Shipping will be sent via 2nd Class delivery.
- Kindly note that the delivery timeframes presented by Royal Mail are purely estimations. There may be occasional delays within their systems, and regrettably, we are unable to provide compensation in such circumstances.
- Please take note that we reserve the right to change courier companies without prior notice to customers if the situation requires such a change.
- To prevent any delivery issues, we prioritise using packaging that fits in your letterbox whenever feasible. However, if you have pets at home, please note that we cannot be held responsible if your parcel interacts with them.
- When placing an order with us, you acknowledge and accept the use of a fully tracked delivery service. We bear no responsibility for your parcel if it is left unattended at your property in your absence. Upon receiving your dispatch email, you will find your Royal Mail tracking information included. This allows you to monitor your order's journey from dispatch to delivery. If you anticipate not being available to receive your parcel on the expected delivery date, please arrange an alternative solution through the Royal Mail app or website.
- Should your order take longer than Royal Mails estimated timeframes to arrive we kindly ask you to wait for a period of 7 working days from the estimated delivery date of your order before contacting us.
- In the event that your order does not reach you within this timeframe, we recommend verifying your tracking number and contacting us promptly at support@chicatno3.co.uk. Please include your order number in your email.
- We will then proceed to log your order as 'missing' with Royal Mail. Wherever possible, we will arrange for a replacement order to be dispatched.
- However, should the items from your original order be unavailable due to stock issues, rest assured that an automatic refund will be processed for those items.
- Your satisfaction is important to us, and we appreciate your patience as we work to ensure the timely delivery of your order. Rest assured, we will make every effort to resolve any delivery issues you encounter.
- Delivery Information Update Reminder: To ensure a smooth delivery experience, please keep your delivery information up to date, as all orders are dispatched using Royal Mail's fully tracked service.
- Reviewing Tracking Information: In case you miss a delivery or encounter any issues, start by reviewing the provided tracking information. Royal Mail's delivery photos and GPS locator record the exact delivery location.
- Check with Family or Neighbours: If you can't locate your delivered order after checking the tracking details, consider that a family member or neighbour may have accepted the parcel on your behalf. We recommend reaching out to them before taking further action.
- Report Missing or Stolen Orders: If, despite your efforts, you still cannot locate your order, remember that you have a 14-day window from your scheduled delivery date to report it as missing or stolen. Please reach out to us via email and include your order reference number to initiate this process.
- Initiating Investigation Process: Our dedicated team will assist you in starting an investigation, which initially involves emailing you a Royal Mail declaration form to complete & submit direct to Royal Mail, please ensure to include our email address Support@chicatno3.co.uk so that we receive an automatic notification from Royal Mail upon the submission of your form. This will enable us to promptly fulfil our role in their investigation process. Please be aware that Royal will not process any claims unless both parties complete and submit their respective forms.
- Investigation Timeline: After submitting all forms to Royal Mail, a comprehensive investigation will be initiated. Once Royal Mail concludes the investigation, they will inform us of the outcome, we will then share this information with you. Please be aware that this process may take on average 30 days. Kindly refrain from reaching out to us for updates during this period, as Royal Mail does not provide us with progress reports, and consequently, we won't be able to provide additional information.
Once an order has been placed,it is not possible to cancel or amend the order. To ensure quick delivery, the order is processed once you have placed it. You can return the order within 14 days after receipt.
- Upon dispatch, you may choose to have your order delivered to a secure location of your preference through Royal Mail. Please be aware that this option carries inherent risks, and we cannot assume responsibility for any missing or stolen items. Consequently, we are unable to offer replacements or refunds in such cases.
- Please be aware that we cannot assume responsibility for any address errors made during the order placement process. We strongly recommend reviewing your confirmation email, which will be sent to you once your order is placed. (Ensure you also check your spam/junk folders before reaching out to us, as emails may occasionally be filtered there.) If any errors are identified, please contact us immediately so we can make the necessary corrections. Please be aware that our email communication is not monitored in real-time, and there is a possibility that your order may already be dispatched before we can process your request.
- Regarding orders with incorrect address details, we offer two options: the customer can request a resent delivery at their expense, or we can issue a refund for the ordered products minus the initial postage fee. In cases of free delivery, an additional charge of £3.95/£5.95 will be applied.
- Royal Mail typically will make two attempts to deliver your parcel. If both delivery attempts are unsuccessful, they will keep the parcel at their local depot for 18 days. During this time, it is your responsibility to arrange either a collection from the depot or a redelivery. If you do not take action within the 18-day holding period, the parcel will be returned to us. In this case, you are responsible for contacting us at support@chicatno3.co.uk to arrange payment for Royal Mail’s additional shipping costs before we can resend your parcel. Please note that we will not be able to resend your parcel until these costs have been covered.
- In the event that your order remains undelivered due to packaging or label damage during transit with Royal Mail, the order will be returned to us. We can only address issues related to non-delivery once we have received the order back. No replacements or refunds will be considered until we have confirmed receipt of your order.
- If Royal Mail's attempted delivery fails and no delivery card is left, our standard procedures and charges will still apply. It remains the customer's responsibility to monitor their order's tracking status until it is successfully received.
- Please be aware that if you encounter any other reasons for a failed delivery not covered above, we will follow our standard return and refund policies. It is essential to communicate any delivery issues promptly, and we will work to resolve them once the returned order is in our possession.
Returns & Refund Process
Return Process Details
Steps to Initiate a Return
To begin the return process, please reach out to us at support@chicatno3.co.uk. Once we confirm your return request, we’ll provide detailed instructions on how and where to send your package. Please be sure to follow these instructions carefully to ensure the return is processed smoothly.
Unfortunately, we cannot accept returns on sale items or gift cards.
We aim to provide sizing information for our jewellery pieces. If sizing details are not shown or if you’re uncertain about the fit, please reach out to us at support@chicatno3.co.uk for assistance before purchasing. Please note that if your item arrives and the size isn't suitable, return postage will be the responsibility of the customer.
We offer a 14-day return policy, giving you a full 14 days from the date you receive your item to initiate a return request. To qualify for a return, the item must be in its original condition as received. This means it should be unworn or unused, with all original tags attached, and still in its original packaging.
After the 14-day period, you will no longer be eligible and won't be able to receive a reimbursement. We encourage our customers to try the product as soon as possible after their purchase to ensure it fits your needs. Return postage is covered by the customer.
Refunds for Faulty Items Upon Receipt
We thoroughly inspect our jewellery through rigorous checks by both our manufacturer and our team before sending it to you. Occasionally, a manufacturing defect may be overlooked, as we are all human, and such occurrences although rare can happen. If your item arrives with a fault, please contact us via email with your order number, details of the issue, and a photograph. Once we confirm the return, please note that we do not cover the return postage. However, upon receiving and verifying the fault in your item with the manufacturer, if we agree the fault we will reimburse your return postage costs up to £3.95. We recommend using a fully tracked service for your return, as we cannot be held responsible for any items that go missing during the return process.
Hygiene Policy for Returns of Pierced Items
Due to hygiene and safety considerations, we cannot accept returns or exchanges on pierced jewellery items, including earrings and other body jewellery. This policy is in place to ensure the highest level of safety and cleanliness for all our customers. Once pierced items have left our facility, they are considered final sale and ineligible for return, regardless of whether they have been worn or tried on.
We appreciate your understanding and cooperation in maintaining these hygiene standards. If you have questions about an item before purchasing, please feel free to contact our customer support team for assistance.
Refund Policy for Original Shipping Charges
Please be advised that the original delivery charge associated with your order will not be refunded when you return items. This is because we have already incurred costs with Royal Mail for the delivery of your items.
If your return is approved, we will only refund the cost of the returned item(s) themselves. Therefore, any shipping fees paid during the initial order will not be credited back to you. We appreciate your understanding of this policy as it helps us manage shipping expenses effectively.
Return Policy for Promotional and Bundle Offers
For items purchased as part of a promotional offer—such as "Buy X items and receive X item free"—all items included in the offer must be returned together to qualify for a refund. This means that both the items purchased and free items need to be returned in their original, unused condition with tags attached and in their original packaging.
Important Return Information
Please be aware that we cannot take responsibility for any returns that may go missing while in transit back to us. To ensure the safe return of your items, we highly recommend using a fully tracked shipping service. This will provide you with real-time updates on your return and proof of delivery.
Satisfaction Guarantee
We offer a full money-back guarantee for all purchases made through our website. If you are not satisfied with the product that you have purchased from us, you can return it to (At the customers expense)
Chic At No3
Unit 3
Moses Gate Workshops
Gladys Street
Bolton
BL3 2QG
For any questions or additional support, don't hesitate to contact our customer service team—we’re here to help!
- Incomplete Order Report Process: If you receive an incomplete order, kindly initiate a resolution by emailing us. Ensure you attach a copy of your packing slip and the delivery label from your box, which displays the sealed weight at dispatch.
- Received Wrong Items? To address discrepancies between your order and the items received, please send us a photo of the items received. These claims must be submitted within 48 hours of order delivery.
- Verification and Resolution: Upon receiving the required information, we will cross-check it with our records. If we suspect an error or tampering during transit, we will send you a declaration form to complete. Please note that claims will only be considered with a fully completed form.
- Missing Items Refund: In the event that your claim is successful, we will issue a refund for the missing items. Your cooperation in providing the necessary information and completing the declaration form is essential for a swift resolution.
- Timely Resolution: It is important to report any missing items or order errors within 48 hours of receiving your order to ensure a prompt resolution process. We value your satisfaction and will work diligently to address any issues.
- Refund Process: Please note that all refund requests will be processed exclusively through email communication between you and our team.
2. Account Status Update: Kindly verify your bank account or credit card company for the latest refund processing status, as there may be a delay.
3. Need Further Assistance: If you've followed these instructions and haven't yet received your refund, please don't hesitate to contact our support team at: support@chicatno3.co.uk.
Discount Code Reminder: Kindly note that refunds will not be available for unused discount codes. Our codes are single-use discounts, so please safeguard them for your upcoming orders.
Faulty Item Support
Jewellery Care and Faulty Item Support
Please note that general wear and tear, as well as damage resulting from not following our jewellery care guidelines—including issues such as items snapping or breaking—are not covered under our faulty item policy. Wear caused by exposure to chemicals, perfumes, moisture, or improper handling falls outside of this coverage.
However, if your jewellery item displays a manufacturing fault within 6 months of purchase, and this fault is unrelated to wear or improper care, we would be happy to assist you. To begin this process, please contact us at Support@chicatno3.co.uk with your order details and a description of the issue, so that we can support you promptly. Please note that we do not cover the return postage. However, upon receiving and verifying the manufacturing fault in your item, if we agree the fault with the manufacturer we will reimburse your return postage costs up to £3.95. We recommend using a fully tracked service for your return, as we cannot be held responsible for any items that go missing during the return process.
We encourage you to review our jewellery care guide to help preserve the longevity and appearance of your items.
Please note, however, that we are unable to offer refunds or replacements for items that were purchased over 6 months ago. For additional support or questions regarding faulty items, our customer service team is here to help
Extra Support
Jewellery Care Guide
Storage: Keep jewellery in a soft pouch or organiser to prevent scratches and tangles; clasp chains to avoid knots.
Avoiding Moisture: Remove jewellery before showering, swimming, or applying lotions and perfumes to protect metals and finishes.
Remove Before Undressing: Take off jewellery before undressing to avoid accidental breakage, especially for delicate pieces.
Protect from Chemicals: Avoid harsh chemicals in perfumes, cosmetics, and cleaning products; apply these before wearing jewellery.
Limit Environmental Exposure: Keep jewellery away from extreme temperatures, direct sunlight, and impact-prone activities to prevent tarnishing and damage.
Sterling Silver: To minimise tarnishing, store in anti-tarnish pouches. Clean with a soft cloth or silver cleaner if tarnish appears.
Gold-Plated Jewellery: Protect from moisture and chemicals to prevent wear. Gently clean with a soft, dry cloth.
Gemstone Jewellery: Clean with a damp cloth and avoid ultrasonic cleaners. Store separately to prevent scratches.
Pearls: Wipe with a damp cloth after wear, and keep away from perfumes and chemicals. Store in soft pouches to avoid scratching.
Tarnishing or discoloration resulting from exposure to chemicals, perfumes, bleach, heat, or general wear and tear is considered a natural occurrence and not a product defect. These changes are typically due to environmental factors and daily usage, which can affect the appearance of jewellery over time.
General Maintenance: Regularly check for loose stones or worn clasps, and consider professional cleaning yearly for valuable pieces. Proper care helps maintain jewellery quality and longevity.
Titanium, Steel, and 925 Silver : Key Benefits at a Glance
Titanium Jewellery: Ultra-light and hypoallergenic, titanium is highly resistant to scratches, corrosion, and wear, making it perfect for all-day comfort. It requires little upkeep to maintain its natural shine and is safe for sensitive skin, available in a range of finishes for versatile style.
Steel Jewellery: Stainless steel combines strength, tarnish-resistance, and affordability. Its is hypoallergenic and eco-friendly, steel jewellery is low-maintenance and available in numerous styles to suit both casual and formal occasions.
925 Silver Jewellery: Sterling silver offers a classic, polished look with 92.5% pure silver for both beauty and durability. Hypoallergenic and highly versatile, it can be easily paired with other metals or gemstones. Though it requires occasional polishing, sterling silver is a cost-effective, timeless choice with enduring value and a range of styles for any occasion.
Jewellery Packaging Information
To keep our prices competitive, your jewellery will be packaged in a protective pouch, offering a simple and elegant storage solution. Certain pieces do come in a black jewellery box, and this will be indicated in the product description when applicable.
If you are purchasing jewellery as a gift and would like a more premium presentation, we offer a selection of jewellery boxes available for separate purchase. For more details and to view our range of gift packaging options, please visit the accessories section of our website. This way, you can ensure your gift is both stylishly presented and protected.
Discount Codes
Discount Codes: Discount codes are provided to offer customers additional savings. If it is discovered that an individual has exploited this system, such as by using multiple email addresses to redeem one-time use discount codes, we retain the right to cancel orders without prior notification. Please note that if your order is placed without applying your code, we are unable to retroactively add it. However, you can save unused codes for future use on your next order with us.
Website Offers: For special promotion events, such as 'buy X, choose Y free,' it's crucial to apply these offers during your purchase. Please be aware that our email response times may not match our quick order processing. Unfortunately, if the promotion isn't applied during checkout, we won't be able to assist via email, as emails may not receive immediate attention due to our speedy order fulfilment. We kindly request that you review your order before proceeding to checkout to ensure you don't miss out on our fantastic deals.